Contignü prinzipal

How We Can Help

General Citizens' Concerns

In the area of general citizens' concerns, the defense and protection of the rights and interests of citizens vis-à-vis the public administration is our goal. In this area of activity, we offer the following services:

  • the acceptance and processing of complaints and the provision of information about the results of our investigation;
  • the discovery of deficiencies in individual cases and action to remedy them;
  •  the provision of information pertaining to the rights and duties of citizens.

In order to be able to effectively perform the aforementioned task, the Ombudsman employs experts for specific matters, e.g., for matters relating to seniors, environmental issues, the handicapped, and immigrants.

Patients' Rights

In the area of patients' rights, our goal is to defense and protect the rights and interests of citizens requiring services from South Tyrol's public health agencies. In the area of the public health sector, we offer the following services:

  • the acceptance and processing of complaints and the provision of information about the results of our investigation;
  • depending upon the individual case, the discovery of deficiencies in individual cases and action to remedy them;
  • the provision of information pertaining to the rights and duties of patients.

For many years, now, an expert with the Office of the Ombudsman has been dealing with patients' rights. Besides daily office hours in the offices in Bozen / Bolzano, this expert for patients' rights has office hours in the hospitals in Bozen / Bolzano, Meran / Merano, Brixen / Bressanone, and Bruneck / Brunico. The Conciliation Agency for Medical Liability Issues rounds out the spectrum of patient protection services.